Service Terms and Conditions

Article 1: Initial Provisions

The digital storefront of the digiailimited.com platform, accessible via the web address www.digiailimited.com, is managed by DIGIAI LIMITED.

Corporate Entity: DIGIAI LIMITED
Company No. 78529321
Location: Hillier Commercial Bldg. Flat A, 15/F, 65-67 Bonham Strand, East Sheung Wan, Hong Kong, 999077

These Terms apply to both Individual Customers and Business Users utilizing the Platform and establish the guidelines for Platform usage along with the methods and protocols for executing Remote Sales Contracts with Clients through the Platform. The Platform provides digital advertising services for businesses, encompassing performance marketing solutions, Google Ads campaign management, Meta Ads (Facebook & Instagram) advertising services, marketing analytics and reporting, and dedicated account management assistance. Financial documents are generated utilizing the „VAT reverse charge” methodology.

Article 2: Key Terms

Individual Customer – a private individual establishing a contract with the Vendor via the Platform for purposes unrelated to their commercial or professional endeavors.

Vendor – DIGIAI LIMITED, Company No. 78529321, Hillier Commercial Bldg. Flat A, 15/F, 65-67 Bonham Strand, East Sheung Wan, Hong Kong, 999077.

Client – any party conducting transactions via the Platform.

Business User – a private individual, corporate entity, or organizational structure lacking corporate status but possessing legal authority under relevant legislation, operating commercial activities independently and utilizing the Platform.

Platform – the digital marketplace administered by the Vendor at the web location www.digiailimited.com

Remote Contract – a contract established with the Client through a structured system for remote contract formation (via the Platform), excluding simultaneous physical presence of parties, utilizing one or multiple remote communication methods through and including contract completion.

Terms – these Platform terms and conditions.

Purchase Request – a declaration of the Client’s intention submitted through the Purchase Request Form, directed specifically toward establishing a Sales Contract for a Service or Services with the Vendor.

Purchase Request Form – an interactive interface accessible on the Platform facilitating Purchase Request submission, particularly by adding Services to the Basket and specifying Sales Contract conditions, including fulfillment and payment options.

Basket – a software component of the Platform displaying Services selected by the Client for acquisition, enabling determination and adjustment of Purchase Request specifications, particularly Service quantities.

Service – a digital advertising solution available on the Platform, including performance marketing strategies, Google Ads campaign management and optimization, Meta Ads (Facebook & Instagram) advertising services, marketing analytics and performance reporting, conversion tracking setup, audience targeting strategies, ad creative optimization, or alternative advertising solutions, constituting the subject of the Sales Contract between the Client and the Vendor.

Sales Contract – a commercial agreement for a Service established or executed between the Client and the Vendor via the digital Platform.

Digital Document – an electronic or digital document containing materials (particularly campaign reports, analytics dashboards, performance documentation, strategic recommendations) designed for reading, viewing, or alternative consumption (as specified on the Platform) utilizing an Electronic Apparatus.

Article 3: Platform Communication

Vendor’s Location:
DIGIAI LIMITED
Company No. 78529321
Hillier Commercial Bldg. Flat A, 15/F, 65-67 Bonham Strand, East Sheung Wan, Hong Kong, 999077

Vendor’s Email Contact: info@digiailimited.com
Client Assistance: Monday through Friday, 9:00 AM to 5:00 PM CET

The Client may correspond with the Vendor utilizing the email contact specified in this segment.

Article 4: System Prerequisites

To utilize the Platform, including exploring the Platform’s catalog and submitting purchase requests for Services, the following are required:

a terminal device with Internet connectivity and web navigation software
a functioning email account
activated cookie functionality

Article 5: General Conditions

To the maximum extent allowable by legislation, the Vendor bears no responsibility for disturbances, including operational interruptions of the Platform, resulting from extraordinary circumstances, illicit activities of external parties, or incompatibility of the digital Platform with the Client’s technical setup.

Exploring the Platform’s catalog requires no account establishment. Submitting purchase requests for Services within the Platform’s catalog is achievable by supplying the required information to finalize the Purchase Request without account establishment.

Pricing displayed on the Platform is denominated in Polish zlotys and represents net values (VAT excluded). Financial documents are generated utilizing the „VAT reverse charge” methodology according to applicable legislation.

The total sum payable by the Client comprises the net value for the Service, which the Client receives notification about on the Platform’s pages throughout the Purchase Request submission procedure, including at the instance of expressing intention to establish a Sales Contract.

Materials included in the Services (such as advertising campaign strategies, performance analytics reports, optimization recommendations) do not substitute professional business or financial advisory services.

Materials included in the Services should be regarded exclusively as advertising and marketing resources. The Vendor bears no responsibility for business choices made based on the supplied materials without specialist consultation.

Services including performance marketing strategies, Google Ads management, Meta Ads campaigns, or analytics reports possess a professional-commercial character and fulfill advertising and marketing objectives for business purposes.

Neither the Vendor nor external parties participating in Service creation bear responsibility for business outcomes or financial results achieved based on the advertising campaigns and supplied materials.

Article 6: Purchase Request Submission Guidelines

To submit a Purchase Request, the Client must:

Choose the Service to be acquired (such as Basic, Standard, or Premium advertising package) and activate the „Choose Plan” control (or similar).
Continue browsing by activating the „Return to Shopping” control or choosing the „Proceed to Checkout” alternative.
Complete the Form accessible after activating „Proceed to Checkout,” then activate the „Buy and Pay” alternative and execute the suitable payment on the payment system operator’s interface, which is Tpay.

Article 7: Fulfillment and Payment Options

Immediately following successful payment processing, the Client will obtain an email containing guidance for accessing the acquired advertising solutions (such as campaign setup instructions, analytics dashboard access, account manager contact details) or documentation regarding service commencement.

The Client may utilize the following payment alternatives:

digital or conventional bank transfer
BLIK
payment via debit or credit card
payment through digital wallets including Google Pay, Visa Checkout, or Masterpass

Comprehensive information regarding acceptable payment alternatives is accessible at https://tpay.com/en/about-tpay/payment-security.

Article 8: Sales Contract Execution

The establishment of the Sales Contract between the Client and the Vendor transpires following the Client’s Purchase Request submission utilizing the Purchase Request Form on the digital Platform, according to Article 6 of the Terms.

Following Purchase Request submission and payment processing, the Vendor immediately acknowledges its receipt, and the guidance for accessing the acquired advertising service or commencement instructions are transmitted automatically. Acknowledgment of Purchase Request receipt and its acceptance for execution is transmitted to the Client via email to the email contact supplied during Purchase Request submission. This communication encompasses at minimum the Vendor’s declarations concerning Purchase Request receipt, its acceptance for execution, and acknowledgment of Sales Contract establishment. Upon receipt of the aforementioned email by the Client, the Sales Contract is established between the Client and the Vendor.

Article 9: Cancellation Rights and Return Guidelines

Digital Advertising Solutions and Non-Refundable Policy

Considering the digital and service-based characteristics of the advertising solutions (such as Google Ads campaign management, Meta Ads services, performance marketing strategies, analytics reporting), all purchase requests are regarded as definitive once the advertising campaign has initiated or service deliverables have been distributed. The Vendor does not provide reimbursements for commenced or fulfilled advertising services.

Reimbursement Requests Prior to Campaign Commencement

The Client may cancel the Purchase Request and seek complete reimbursement by contacting the Vendor at info@digiailimited.com, contingent upon work on the advertising campaign not having commenced. Reimbursement requests must be presented within 3 business days from the payment date. Reimbursements will not be provided if campaign setup or advertising activities have already commenced.

Service Quality Issues

If the Client maintains that the furnished advertising service fails to satisfy the stipulated specifications or quality benchmarks, they should document the issue within 7 days of service delivery by contacting info@digiailimited.com. The Vendor will evaluate the issues and, if warranted, provide campaign adjustments, optimization modifications, or a partial reimbursement, contingent upon the circumstances.

Campaign Modifications and Optimization

The Vendor pursues client satisfaction and supplies campaign modifications and optimization services as specified in the Client’s service agreement. Please reference the individual agreement or proposal for modification conditions and optimization terms.

Payment Disputes and Conflicts

Launching a payment dispute without initially contacting the Vendor to address the issue is regarded as a violation of this guideline. The Vendor promotes direct correspondence at info@digiailimited.com to address any issues.

Consent to Return Guidelines

By utilizing the Platform’s advertising solutions, the Client consents to the aforementioned return guidelines. DIGIAI LIMITED maintains the authority to revise or alter this guideline at any instance without advance notification.

According to Article 38 of the Consumer Rights Legislation, the cancellation right from a contract established remotely or off-premises does not extend to contracts for the provision of digital services not preserved on a physical medium if the service execution has commenced with the explicit authorization of the Individual Customer prior to the expiration of the cancellation timeframe and following the vendor’s notification to them regarding the forfeiture of the cancellation right. Considering the immediate commencement of advertising campaign setup or service access provisions to the Purchaser’s email contact, the acquired service becomes active immediately upon payment processing, and at that instance, the cancellation right terminates.

Article 10: Grievances and Guarantee

No guarantee is supplied for advertising campaign performance results or specific business outcomes from services transacted through this platform (such as Google Ads management, Meta Ads campaigns, performance marketing strategies, analytics services).

Any User may present grievances concerning any services specified in these Terms (including deficiencies or problems with campaign management, reporting, or advertising services). Grievances should be presented exclusively to the email contact info@digiailimited.com or through the contact interface accessible on the Platform’s pages.

Grievances will be handled within 14 days from the receipt date. The Vendor will notify the User of the grievance resolution via email to the email contact from which the grievance was transmitted or by correspondence to the location supplied by the User in a written grievance.

Article 11: Personal Information on the Digital Platform

The controller of the Clients’ personal information gathered via the digital Platform is the Vendor.

Personal information of Clients gathered by the controller via the digital Platform is utilized to fulfill the Sales Contract, provide advertising services, manage advertising campaigns on Google Ads and Meta Ads platforms, and, if the Client authorizes, for promotional objectives.

Recipients of the Clients’ personal information on the digital Platform also encompass entities handling electronic payments, credit card transactions on the Platform, and advertising platform providers (Google, Meta) necessary for service delivery.

The Client possesses the entitlement to access and modify their information.

Supplying personal information is discretionary; nevertheless, omission to supply the personal information designated in the Terms as essential for Sales Contract establishment and advertising service delivery results in the incapacity to establish such contract or provide services.

Article 12: Concluding Provisions

Contracts established via the digital Platform are established in the Polish language.

The Vendor maintains the authority to modify the Terms for significant justifications, including modifications in legal legislation or modifications in payment and fulfillment methods, to the degree that these modifications influence the execution of the stipulations of these Terms.

In matters not governed by these Terms, the universally applicable stipulations of Polish legislation shall extend, particularly the Civil Code, the Legislation on the Provision of Electronic Solutions, the Consumer Rights Legislation, and the Personal Information Protection Legislation.

CONTACT INFORMATION

Email: info@digiailimited.com
Corporate Entity: DIGIAI LIMITED
Company No. 78529321
Location: Hillier Commercial Bldg. Flat A, 15/F, 65-67 Bonham Strand, East Sheung Wan, Hong Kong, 999077
Client Assistance: Monday through Friday, 9:00 AM to 5:00 PM CET