Return and Refund Policy

DIGIAI LIMITED
Company No. 78529321
Hillier Commercial Bldg. Flat A, 15/F
65-67 Bonham Strand, East Sheung Wan
Hong Kong, 999077
Email: info@digiailimited.com

At DIGIAI LIMITED, our dedication centers on providing premium advertising solutions customized to meet the unique requirements of every client. Given the characteristics of our offerings, which encompass performance marketing strategies, Google Ads campaign management, Meta Ads advertising services, analytics reporting, and additional digital marketing solutions, we maintain a defined return and reimbursement framework as detailed below.

1. Digital Service-Based Solutions

Since our solutions are digital, personalized, and service-oriented in nature, all transactions are regarded as definitive once campaign activities have initiated or outputs have been provided. We do not provide reimbursements for fulfilled advertising services.

2. Reimbursement Claims Prior to Campaign Initiation

Should you desire to withdraw your purchase before any campaign activities have commenced, you may submit a complete reimbursement claim by reaching out to us at info@digiailimited.com. Reimbursement claims must be filed within 3 business days following the payment date. Reimbursements will not be granted if campaign setup or advertising activities have already commenced on your initiative.

3. Service Quality Matters

Should you consider that the advertising service provided fails to align with the specified requirements or quality benchmarks, kindly contact us within 7 days following delivery. We will examine your concerns and, where appropriate, present a campaign adjustment or partial reimbursement, based on the specific circumstances.

4. Campaign Adjustments and Optimization

We pursue client contentment and deliver campaign adjustments and optimization services as specified in your service contract. Please consult your specific agreement or proposal for adjustment provisions.

5. Payment Disputes and Conflicts

Launching a payment dispute without initially reaching out to us to address the matter is viewed as a violation of our framework. We promote direct communication with us at info@digiailimited.com to settle any concerns.

By utilizing our advertising services, you acknowledge this Return and Refund Policy. DIGIAI LIMITED retains the authority to revise or adjust this framework at any moment without advance notice.