Data Protection Notice

The website’s operator and controller of personal information is:

DIGIAI LIMITED
 Company No. 78529321
 Hillier Commercial Bldg. Flat A, 15/F
 65-67 Bonham Strand, East Sheung Wan
 Hong Kong, 999077
 Email: info@digiailimited.com
 Support Hours: Weekdays from 9:00 am to 5:00 pm CET

Our Commitment

DIGIAI LIMITED prioritizes safeguarding the privacy of our clients and treats the protection of customer information with utmost importance. We maintain transparency regarding the information we gather and its utilization.

This document outlines:

  • The types of personal information we gather
  • Our methods of information collection
  • Our purposes for using this information
  • Our storage and security protocols
  • Our retention periods
  • Your individual rights

Information We Gather

We obtain the following categories of identifiable and non-identifiable information from clients:

  • Identifiable Information: Details that enable us to recognize you as an individual, including your full name, contact information, payment credentials, transaction records, and business details.
  • Non-Identifiable Information: Web browser specifications and tracking technologies

Our Collection Methods

Information is gathered through multiple channels during regular operations:

  1. Customer Loyalty Initiatives
  2. Digital Commerce Transactions
  3. Newsletter Subscriptions
  4. Tracking Technologies and Google AdWords Platform

Purposes for Data Usage

Your identifiable information serves to:

  • Supply advertising and marketing services to your business
  • Enhance your customer experience with our performance marketing solutions
  • Share promotional content and announcements (with your consent)
  • Deliver Google Ads, Meta Ads, and analytics services efficiently
  • Refine our offerings and service quality
  • Provide comprehensive marketing performance reporting

Information Retention Period

Your identifiable information remains stored for the duration necessary to meet our commitments to you. Following the completion of these commitments, legal requirements mandate that we preserve transaction records for an additional 6-year period. Subsequently, your identifiable information will be permanently removed.

Your Privacy Rights

GDPR legislation grants you the following entitlements:

  • Request access to your information
  • Request corrections to your information
  • Request deletion of your information
  • Challenge data processing activities
  • Protection from automated decision-making processes, including profiling

Third-Party Information Sharing

Your identifiable information will not be transferred to external organizations for promotional purposes under any circumstances. We collaborate with reliable service partners for operational needs, including technology support providers and advertising platforms (Google, Meta). We verify that all external service partners with potential access to your information comply with GDPR standards.

Policy Modifications

This data protection notice may undergo periodic updates. Any modifications will be conveyed to you via email correspondence or website notification.

For inquiries or concerns about your personal information, please reach out to our Data Protection Officer at info@digiailimited.com.

+66 99371 9183